Contact Us

If you need assistance with your account, payments, bonuses or safer gambling tools on 31-bets-united-kingdom operated via be31ts.com, you can contact our support team using this secure contact form. Please provide the email address or messenger ID linked to your be31ts.com account, your full name or username, and a clear description of your request, including relevant dates, transaction references and any supporting details. Your query will be handled by the customer support team of Alpha Gaming Solutions Ltd., registered in Malta under number C 12345 with its registered office at 123, Merchant Street, Valletta, VLT 1171, Malta, and responsible for UK operations from 100 Bishopsgate, London, EC2N 4AG, as the licensed and regulated operator under the UK Gambling Commission licence number 54321 for players in Great Britain. Any personal data you submit, including documents for identity or affordability checks, may be verified through our KYC provider HooYu and will be processed in line with our 2025 data protection and anti-money laundering obligations as described in the Privacy Policy on be31ts.com.

We aim to reply to all enquiries as quickly as possible and generally within one business day; in practice during 2025, email responses are usually issued within a few hours but, depending on volume, may take up to 24 hours. For the fastest support, please use the 24/7 live chat service available on be31ts.com; telephone support is not available, and we are unable to respond to account-specific questions via social media channels such as Twitter (X) or Facebook. Our team can assist with account access, deposits and withdrawals, bonus terms and conditions, and responsible gambling tools (including limits, time-outs and self-exclusion), but cannot provide financial, investment, legal or tax advice. If you raise a complaint about gambling services provided under our UK Gambling Commission licence and it remains unresolved after eight weeks, you may be entitled to escalate the dispute to our approved Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS), in accordance with UK regulations; players using our services under other licences may instead be directed to the relevant ADR body such as eCOGRA.