Responsible Gaming

Responsible gaming at 31-bets-united-kingdom on be31ts.com is based on the principle that gambling must remain a conscious, enjoyable form of entertainment, not a way to solve financial or personal problems. We encourage every player to plan their play, stay informed about the risks, and use the tools provided to keep full control over time and money spent.

Alpha Gaming Solutions Ltd., the operator of 31-bets-united-kingdom under UK Gambling Commission licence number 54321, is committed to protecting players in Great Britain by complying with all UK regulatory requirements, including social responsibility and safer gambling rules. If at any point you feel that your gambling is becoming difficult to control, our support team is ready to help with practical tools, confidential advice, and referrals to specialist organisations.

Risk Awareness

Gambling involves financial risk and can lead to harm if not managed carefully. Being able to recognise early warning signs is a crucial step in protecting yourself. We ask you to observe your own behaviour, expand your awareness of the risks, and reflect honestly on how gambling fits into your life.

Common Warning Signs

Increasing frequency and stakes: You are betting more often, raising your stakes, or chasing losses to "win it back".
Preoccupation with gambling: You think about gambling frequently, plan your day around play, or feel restless when you cannot log in.
Loss of control: You find it hard to stick to set limits, play longer than intended, or continue after telling yourself you will stop.
Negative impact on daily life: Gambling affects your sleep, concentration, work, studies, relationships, or other hobbies.
Financial pressure: You borrow money, use funds needed for bills, hide spending, or experience frequent overdrafts due to play.
Emotional distress: You feel guilt, anxiety, sadness, or irritability connected to gambling outcomes.

Self-Assessment Test

Read the statements below and answer "Yes" or "No" to each. Reflect carefully and honestly.

1. I often spend more time or money gambling than I originally planned.
2. I have tried to cut down or stop gambling, but found it difficult.
3. I think about gambling when I should be focusing on work, study, or family.
4. I gamble to escape from problems, stress, or negative moods.
5. I have lied to people important to me about how much I gamble or lose.
6. I use money for gambling that I need for rent, bills, food, or other essentials.
7. I feel irritable or restless when I cannot gamble.
8. People close to me are worried about my gambling.

Reflect: If you answered "Yes" to several questions, your gambling may be putting you at risk of harm. Consider using the limits and exclusion tools described below, and contact our support team or a professional help organisation for further guidance. This test is not a medical diagnosis, but a starting point for self-awareness.

Limits & Tools

31-bets-united-kingdom on be31ts.com provides a range of safer gambling tools designed to help you keep control. These tools are required by the UK Gambling Commission and are available to UK players under licence number 54321. You can access them at any time via your account.

Setting Deposit Limits

Where to find the tool: After logging in, go to "My Account" > "Responsible Gaming" > "Deposit Limits".
Choose the period: Select one or more limit periods: daily, weekly, and/or monthly.
Enter your amounts: For each period, enter the maximum total amount (in GBP) you are prepared to deposit. For example:
- Daily limit: £20
- Weekly limit: £60
- Monthly limit: £200
Confirm and apply: Review your chosen limits and confirm. The system will automatically prevent further deposits once the limit for the selected period is reached.
Changing your limits: Reducing a limit will normally take effect immediately. Increasing a limit or removing it is subject to a cooling-off period (at least 24 hours for UK players) to give you time to reflect before any higher limits are applied.

Time Spent Limits and Session Controls

Session timers: In "My Account" > "Responsible Gaming" > "Play Time Limits", you can set a maximum continuous session length (for example, 30, 60, or 90 minutes). After that period, you will receive a clear notification and may be required to log out or take a break before continuing.
Reality checks: You can enable on-screen reminders at regular intervals (e.g., every 30 minutes) showing how long you have been playing and your net result. Use these prompts to decide whether to stop or take a break.

Time-Out (Short Pauses)

Accessing Time-Out: Go to "My Account" > "Responsible Gaming" > "Time-Out".
Selecting a duration: Choose a short break period, typically from 24 hours up to 72 hours (and, where available, up to 30 days).
Confirming your choice: Read the explanation of the effects of Time-Out and confirm your decision. Once confirmed, you will be logged out and will not be able to deposit or play until the Time-Out period ends.
During Time-Out: You should use this period to reflect on your gambling behaviour, consider adjusting your limits, or seek professional support if needed.

Regional compliance note: These tools are provided in line with UKGC rules as of 2025 and are designed to help you control your gambling. They do not guarantee that you will not experience losses; only you can decide how much you can afford to lose without harming your finances or wellbeing.

Self-Exclusion

If you feel that you are losing control of your gambling, we strongly encourage you to use self-exclusion. This is a more serious and long-term measure than a Time-Out and is designed for situations where you need to stop gambling completely.

How to Self-Exclude from 31-bets-united-kingdom

Locate the self-exclusion option: After logging in to be31ts.com, go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot access your account, contact support via live chat or email and request self-exclusion.
Choose the exclusion period: Select the length of exclusion you need. For UK players, the minimum period is typically 6 months, with options for longer periods up to permanent / lifetime exclusion.
Read the information carefully: The page will explain the consequences of self-exclusion, including loss of access to your account, and that you must not attempt to open new accounts.
Confirm your decision: You will be asked to confirm that you understand the implications and that your decision is voluntary. In some cases, support may contact you to verify your request.
Automatic enforcement: Once self-exclusion is activated, you will be logged out immediately and prevented from logging in, depositing, or playing for the entire chosen period. This cannot be cancelled early.

Consequences of Self-Exclusion

Account access: You cannot log in, deposit, or place bets at 31-bets-united-kingdom on be31ts.com until the self-exclusion period has fully expired.
New accounts: You must not attempt to create new accounts. If we detect additional accounts, they will be closed, and the self-exclusion will be applied to them.
Marketing communications: We aim to stop all direct marketing to you as soon as practicable after self-exclusion is applied, in line with UK regulations.
Remaining balance: Any remaining withdrawable balance will normally be paid out subject to standard checks and terms. Bonus funds may be forfeited according to the applicable bonus rules. If you have issues accessing funds, contact support for assistance.
End of the period: At the end of the self-exclusion period, the block will not be automatically lifted without your active request and confirmation. Additional cooling-off may apply before reactivation.

Multi-Operator Self-Exclusion (GAMSTOP)

For players in Great Britain, we strongly recommend registering with GAMSTOP, the free national self-exclusion scheme covering online operators licensed by the UK Gambling Commission.

How it works: When you register with GAMSTOP and confirm your identity, operators covered by the scheme, including 31-bets-united-kingdom under UKGC licence 54321, must take reasonable steps to prevent you from accessing online gambling services.
Where to register: Visit gamstop.co.uk and complete the registration, choosing an exclusion period (usually 6 months, 1 year, or 5 years).
Important: You must give accurate, up-to-date personal details so that GAMSTOP can effectively match your data against operator records.

Note: Self-exclusion is a serious step and should be combined with professional support to address any underlying gambling problems.

Support Resources

Professional help and independent advice are available if you are worried about your gambling or about someone close to you. The organisations listed here are independent from 31-bets-united-kingdom and be31ts.com, and most offer free, confidential support.

Local Support - United Kingdom

National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) or use live chat at gamcare.org.uk. Available 24 hours a day, 7 days a week, in English.
NHS Gambling Services: Information on NHS-supported treatment for gambling problems is available via nhs.uk by searching for "gambling addiction". In some areas, you can self-refer directly.
Local counselling and charities: Many local services collaborate with GamCare or the NHS to provide face-to-face and online support. The National Gambling Helpline can direct you to suitable local options.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Gambling Therapy: Provides online support, live chat, and forums for people affected by problem gambling worldwide, in multiple languages.
Gamblers Anonymous (GA): Offers peer support meetings for people who wish to stop gambling. Visit gamblersanonymous.org.uk for UK meeting information.

Self-Exclusion Schemes by Country

United Kingdom - GAMSTOP: Online multi-operator self-exclusion for players in Great Britain. See gamstop.co.uk. 31-bets-united-kingdom, operated on be31ts.com under UKGC licence 54321, is required to participate in this scheme for UK customers.
Spain - RGIAJ: The Spanish General Directorate for the Regulation of Gambling (DGOJ) operates a national self-exclusion register (RGIAJ) for players in Spain. If you live there, consult the official DGOJ website for details.
Other jurisdictions: Many countries operate national or regional exclusion registers. If you live outside the UK, please check your local regulator's website for information on available schemes.

Blocking Software and Apps

Gamban: Device-level blocking software that can prevent access to most gambling sites and apps. See gamban.com.
BetBlocker: A free tool allowing you to block access to thousands of gambling websites on supported devices. See betblocker.org.
Other filters: You may also use general content filters or parental control software to limit access to gambling content.

Support for Families and Friends

GamCare support for affected others: GamCare provides advice, counselling, and online support for people affected by someone else's gambling.
GamAnon / Gam-Anon: A fellowship for family and friends of people with gambling problems, offering mutual support groups. See gamanon.org.uk for details.

Confidentiality and professionalism: The services listed above are independent from 31-bets-united-kingdom and are expected to maintain strict confidentiality. They can offer professional or specialist assistance that goes beyond what our customer support team can provide.

Help for Family

Gambling-related harm often affects family members, partners, and friends. If you are worried about someone who uses 31-bets-united-kingdom or other gambling services, your own wellbeing is important too. You cannot force someone to change, but you can encourage them, set boundaries, and seek support for yourself.

Talking to Someone About Their Gambling

Choose the right time and place: Speak when the person is calm and sober, and when there is enough time to talk without interruption.
Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when...") rather than accusing ("You always...").
Share specific examples: Explain concrete situations (missed bills, cancelled plans, mood changes) in a factual, respectful way.
Encourage professional help: Suggest contacting GamCare, a GP, or a counsellor who understands gambling issues, and offer to go with them or help make the call.
Set clear boundaries: Decide what you can and cannot do (for example, not lending money to cover gambling losses) and communicate these boundaries calmly.

Support Resources for Family Members

GamCare (UK): Offers help for affected others via the National Gambling Helpline and online chat at gamcare.org.uk. They also host online groups and forums.
Gam-Anon / GamAnon: Peer support meetings and online resources for families and friends; see gamanon.org.uk for UK information.
Online forums and chats: Services such as Gambling Therapy's forums (gamblingtherapy.org) include dedicated sections for family and friends.

Recommended Next Steps

Prioritise safety and finances: Seek independent financial advice if shared finances are affected. Consider separating finances or limiting access to household funds if necessary.
Consult a healthcare professional: Encourage the person to speak to their GP about their gambling and, if appropriate, request a referral to specialist services. You may also seek advice yourself.
Use support lines: Call the National Gambling Helpline (0808 8020 133) or use live chat to discuss your situation confidentially and receive tailored guidance.
Look after your own wellbeing: Engage with support groups, counselling, or trusted friends or family. Supporting someone with an addiction can be exhausting; your wellbeing matters.

Operator's Commitment

31-bets-united-kingdom, operated on be31ts.com by Alpha Gaming Solutions Ltd., is licensed and regulated in Great Britain by the UK Gambling Commission (licence number 54321). As part of this licence and our broader compliance framework (including RNG fairness checks, GDPR data protection, and AML protocols), we implement robust safer gambling and social responsibility measures.

Internal Risk Checks and Behaviour Monitoring

Behavioural analysis: We monitor patterns such as rapid increases in deposits or stakes, long or repeated play sessions, frequent cancelled withdrawals, and persistent chasing of losses.
Affordability and source-of-funds checks: Where required by regulation, we may request information about your income or source of funds to assess whether your level of play appears affordable and sustainable.
Automated and manual reviews: Our systems generate alerts when certain risk thresholds are reached. These alerts may trigger manual review by our safer gambling team.
Enhanced procedures: Following a UKGC sanction in 2023 for weaknesses in social responsibility procedures, Alpha Gaming Solutions Ltd. implemented additional controls and staff training to strengthen the identification of at-risk players. These enhancements continue to be maintained and reviewed through 2025.

Interactions and When We May Contact You

Safer gambling messages: If your activity suggests possible risk, we may display tailored on-site messages encouraging you to set limits, take breaks, or review your behaviour.
Direct contact: In higher-risk situations (for example, significant changes in spending, signs of financial distress, or indicators of compulsive play), our team may contact you by email or, where appropriate, by other available channels to discuss your gambling and suggest protective measures.
Account restrictions: We may apply or suggest deposit limits, Time-Outs, or self-exclusion. In some cases, we may impose restrictions or suspend an account where continued play appears harmful or where regulatory obligations require it.
Transparency and records: We maintain records of safer gambling interactions and decisions as required by UK regulations, while protecting your privacy in line with data protection laws.

External dispute resolution: If you have a complaint related to social responsibility or safer gambling that we have not resolved to your satisfaction within 8 weeks, you may be able to escalate it to our UK-approved Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), subject to their terms and limits.

Updates

Responsible gambling regulations and industry best practices evolve over time. 31-bets-united-kingdom reviews this Responsible Gaming page regularly to ensure that it reflects current UK law, the requirements of the UK Gambling Commission, and our own internal standards as they apply in 2025.

How you will be informed: Significant changes to our safer gambling tools, policies, or contact details may be communicated via:
- Notifications or banners when you log in to be31ts.com;
- Updates in the "Responsible Gaming" and "Terms and Conditions" sections of the website;
- Email communications, where appropriate, to registered UK players.
Where to check the latest version: The most current version of this page will always be available in the Responsible Gaming section of be31ts.com. We encourage you to review it periodically.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using our safer gambling tools, or wish to provide feedback, you can contact the dedicated team for 31-bets-united-kingdom on be31ts.com.

Responsible Gaming Contact Channels

Live chat: Available 24/7 via the help icon on be31ts.com. You can request to speak specifically about responsible gaming or potential gambling problems.
Email: You may contact our safer gambling specialists at [email protected]. Email support is typically available from 07:00-23:00 GMT, with responses aimed to be provided within a reasonable timeframe.
Telephone / call-back: We do not operate a general inbound telephone support line. However, in appropriate cases and subject to availability, our team may arrange a call-back to discuss responsible gaming concerns if you request this via live chat or email.

Feedback and Self-Control Request Form

You may use the form below to request support, ask for help with limits or exclusion, or provide feedback about our responsible gaming measures.

Important: We will handle your responsible gaming enquiry sensitively and confidentially, in line with our privacy and data protection obligations. This information may be used to help us protect you more effectively (for example, by applying limits or exclusions to your account) in accordance with UK regulations.

Legal notice: Gambling is intended for adults aged 18 and over. You must not use 31-bets-united-kingdom on be31ts.com if you are under 18 or if gambling is illegal in your jurisdiction. The information on this page does not constitute legal, financial, or clinical advice and is provided to support safer gambling behaviour in compliance with UK law as at 2025.