31bets UK: Regulated Casino with 2,100+ Games, Live Casino & Sportsbook

be31ts.com, which operates the 31bets brand, is run in Great Britain by Alpha Gaming Solutions Ltd. under licence number 54321 from the UK Gambling Commission. This single licence covers both casino games and real event betting, so slots, table games, and sports markets all sit under UK regulation in the same way as better-known household names. The licence is active and was last updated in May 2023, with the public register showing a medium level of player fund protection. That means customer balances are kept in a separate bank account from company funds, though they are not fully ring-fenced in a legal trust if the business were to fail. The same corporate group also holds an additional Malta Gaming Authority licence, MGA/B2C/987/2020, used for non-UK markets. Dual licensing normally indicates regular external audits of game fairness, anti-money-laundering controls, and data protection standards, which aligns with guidance from both the UKGC and Malta Gaming Authority. As with any operator, you can quickly confirm the current status of the licence yourself by checking the UKGC public register before you deposit; it only takes a minute and gives you peace of mind that you are playing on a live, regulated set-up rather than an unlicensed offshore site.

For UK residents, the site operates under a UK Gambling Commission licence and only accepts players in Great Britain (England, Scotland and Wales). The same corporate group uses its Malta Gaming Authority licence to serve various international markets, but some countries remain restricted under local law or licence conditions, for example certain European states, the USA, and regions with local monopolies. Availability can differ based on your physical location, IP address, and the address you enter during registration. The site will usually block registration or game access if your country is not allowed, similar to what you see with other serious operators, and this can sometimes happen mid-trip if you log in while travelling. Because laws change and regulators regularly update rules, you should always check the registration form, the terms & conditions, and any jurisdiction notices in the footer before playing. Using a VPN to bypass location restrictions is risky and can lead to confiscated winnings or account closure, as many regulators, including the UKGC and MGA, strongly advise against such practices. Treat any attempt to "spoof" your location as a breach of the rules, even if you see people talking about it casually on forums or social media; it very rarely ends well for the player when there is a dispute.

The UK version of be31ts.com is designed primarily for English-speaking players. Site content, game lobbies, help sections, and support communications are delivered in English as standard, using UK-style spelling and legal terminology. This aligns with UK Gambling Commission expectations that information about terms, bonuses, and responsible gaming must be clear and understandable to the local audience. Some individual games may offer in-game text or interface options in additional languages, depending on the provider, which can help if you are bilingual or sharing a screen with someone who prefers another language. However, key legal documents such as the main terms, bonus policy, and privacy policy are normally available in English only. If English is not your first language, read these pages carefully and contact support for clarification before depositing, since misunderstandings over rules rarely favour the player in disputes and ADR bodies will look at what was written rather than what you assumed. Taking an extra few minutes up front is much easier than trying to argue later that you "didn't realise" a rule applied.

31bets customer service on be31ts.com is available mainly through 24/7 live chat and an email channel operating roughly between 07:00 and 23:00 UK time. When we tried live chat in the early evening, it usually connected in a minute or two, though it was slower around big matches and at weekends. Chat agents handle straightforward queries about payments, bonuses, and account access reasonably well, but complex issues might be escalated to email or a specialist team, so don't be surprised if they can't decide everything on the spot. Email replies usually land somewhere between six and eighteen hours. That's slower than the 'within a few hours' line you'll see on some sites, but it's fine for non-urgent stuff like limits or ID checks. There is no telephone support, so players who prefer voice contact must rely on external organisations like GamCare for counselling rather than operational issues. For quick navigation, you can also use the on-site faq page, which answers many recurring questions without contacting support and is often faster than waiting in a live chat queue when you just need a simple clarification or link to a policy page.

You create a 31bets account by visiting be31ts.com and clicking the registration button on the homepage or header, much like you would on other UK betting sites. The sign-up form asks for basic personal details, including your full name, date of birth, address, email, and mobile number. These details must be accurate because they will be checked later during Know Your Customer verification required by the UK Gambling Commission. You also choose a unique password and confirm acceptance of the terms & conditions and privacy policy. Only one account per person and household is allowed, which is standard across regulated operators and is enforced to prevent bonus abuse and fraud. Once registered, you can log in and browse games immediately, but some features, especially withdrawals and higher deposit levels, may remain restricted until your identity is fully verified. It is sensible to complete verification early, rather than waiting until you hit a decent win and suddenly need documents in a hurry; nobody enjoys scrambling for a council tax bill at midnight just to cash out.

To open an account at 31bets under the UKGC licence, you must be at least 18 years old and physically located in a permitted jurisdiction at the time of play. You must provide truthful personal information, and you cannot hold another account with be31ts.com or any connected ProgressPlay white-label using the same details, even if you no longer use the old account. The operator may run automated checks through third-party databases to confirm your age and address, similar to checks performed by banks and mobile networks. If they cannot verify you electronically, they will request documents before allowing withdrawals or sometimes before you can deposit further. Attempting to register while underage or from a prohibited territory breaches the terms and can lead to account closure and forfeiture of winnings. Using someone else's identity is also treated as fraud and may be reported under anti-money-laundering obligations, which can have serious real-world consequences beyond simple account closure, including problems with your bank or future credit checks.

Know Your Customer verification is mandatory for UK players under both UKGC and anti-money-laundering rules. be31ts.com uses automated tools from providers such as HooYu to check your identity against trusted databases, which is now standard across much of the UK iGaming market. You are usually asked to upload a photo ID, like a passport or driving licence, and a proof of address dated within the last three months, such as a council tax bill, bank statement, or utility bill. For higher deposit levels, they may also request Source of Wealth evidence, such as payslips, bank statements, or proof of savings or business income. Average processing times range between 48 and 72 hours, although straightforward cases can complete faster, especially if your photos are clear and documents match your registration details. Until verification is complete, withdrawal requests may remain pending or be capped. These checks can feel intrusive but are standard across serious operators and help prevent fraud, underage gambling, and money laundering, which ultimately protects UK customers as a whole, even if the process can be a bit of a faff when all you want to do is withdraw your winnings.

If you forget your password, use the "Forgot Password" link on be31ts.com to receive a reset link by email, and make sure that email account itself is well protected. For more serious access issues, such as a compromised email account or suspected unauthorised access, contact live chat immediately so they can lock the profile and help you regain control. Updating non-critical details, like your phone number, is usually possible from the account settings section after logging in. Changes to key information, such as your name or registered address, may require fresh verification documents because regulators expect accurate KYC records throughout the life of the account. Never share your password with support staff, and avoid using shared devices without logging out, especially since the site automatically logs inactive sessions after thirty minutes for security. Reviewing your login history in the account area helps you spot any unusual activity quickly and can provide useful evidence if you ever need to challenge suspicious access with the operator or your bank.

31bets on the ProgressPlay platform supports two-factor authentication, typically via SMS codes sent to your registered mobile number. You can enable this feature from your security or profile settings once logged in and verified. After activation, logging in requires both your password and a one-time code, which dramatically reduces the risk of account takeover if someone discovers or guesses your password. This extra layer of protection is particularly important if you play on shared computers, use public Wi-Fi, or travel frequently. Regulators like the UK Gambling Commission strongly encourage robust authentication because it protects both your funds and sensitive personal data. Combine two-factor authentication with a unique password and careful email security for best results, and avoid reusing the same password that you use for social media or online shopping accounts, no matter how tempting it is to stick with one memorable combination.

The headline welcome offer at 31bets is a 100% match up to £100 plus 50 free spins on Book of Dead for new UK players. A minimum £20 deposit is required, and both the cash bonus and free-spin winnings carry a 50x wagering requirement, which is on the higher side for the UK market. Winnings from the free spins are also capped, with a maximum of £20 converted to real money after wagering is complete, even if your initial spin run shows a larger amount. At first glance the 100% match plus spins looks generous, but once you notice that many slots run at reduced RTP settings (for example Book of Dead at 94.25%) and you add in the wagering you need to clear, the expected value turns negative pretty quickly. You should therefore see the offer as a way to extend entertainment time and try a few extra spins, rather than a method to make a profit. Serious industry studies and advice from organisations like BeGambleAware stress that casino promotions do not change the long-term house edge, which remains against the player, and that "bonus hunting" can actually lead to faster, larger losses if you are not careful with stakes.

Wagering requirements at 31bets are typically 50x the bonus amount, which is high compared with many competitors and makes bonuses relatively "sticky" before you can cash out. Most standard slots contribute 100% toward clearing the requirement, while roulette, blackjack, and other table games usually contribute only around 10%. Video poker tends to contribute around 5%, and some games do not count at all. Playing excluded slots or high-RTP titles listed in the bonus policy while a bonus is active can lead to confiscation of winnings, even if your play felt fair to you at the time. The terms also cap maximum bets during wagering, often at £5 per spin or hand, which is monitored by automated systems; going over this can also put your bonus balance at risk. Before accepting any promotion, read the bonus rules carefully and consider whether the required betting volume fits your budget, time, and risk tolerance. If you prefer shorter, low-stress sessions, you may be better off playing without bonuses entirely, so your money is not "locked" behind a long list of conditions.

Most offers on be31ts.com cannot be stacked. You usually need to finish or cancel one active bonus before opting into another, so hopping between promos in a single session generally is not possible. The welcome bonus is limited to first deposits that meet the eligibility rules, and many recurring promotions exclude deposits made with Skrill or Neteller, a restriction clearly stated in the bonus policy and common across UK sites. Deposits via debit card or PayPal are normally eligible, but you must still opt in correctly through the cashier or promotions page. Some offers also require bonus codes, and missing these codes can make support unable to credit the deal after the fact, even if you deposited the right amount. The bonuses & promotions page and the bonus policy should be your reference points before every deposit if you care about qualifying for specific deals, rather than relying solely on email newsletters or pop-up banners that might not mention all the rules.

If a bonus or free spins fail to appear after an eligible deposit, first double-check the promotion terms and any required bonus code or opt-in button. Take screenshots of the promotion banner, your deposit confirmation, and your bonus history page, ideally with visible timestamps. Then contact 31bets live chat with those details and politely request a review. In many cases, support can manually add missing bonuses if you clearly met the conditions, but they may refuse if the problem stems from ineligible payment methods, late opt-ins, or timing issues. Keep in mind that regulators like the UKGC expect promotions to be presented fairly, so misleading advertising can be challenged through formal complaints if internal support does not resolve things. If a bonus doesn't land, take it as a nudge to pause. Don't throw in extra money, don't get into rows with support - it's rarely worth the stress. Treat any bonus that is not credited correctly as a signal to slow down and review the rules, not as a reason to keep depositing.

For UK players, be31ts.com supports several mainstream payment options that align with UKGC guidance and everyday banking norms. You can deposit with Visa or Mastercard debit cards, PayPal, Skrill, Neteller, Paysafecard vouchers, and bank transfer services like Trustly. Minimum deposits are usually £10 for most methods, except Trustly which often starts at £20, making smaller "test" deposits easier with cards or PayPal. All deposits are processed instantly and the casino does not charge deposit fees, although your bank or wallet provider might levy currency or funding charges depending on how you top up your account. Credit cards cannot be used for gambling under current UK regulations, even if they are linked to a digital wallet. The payment methods page in the cashier area lists active providers and any method-specific limits, so review that list regularly because availability can change over time as banks, wallets, and regulators update their rules.

There's a £2.50 charge on every withdrawal. It's clearly explained in the policy, but it still feels old-fashioned when many rivals have dropped cashout fees. After you request a cashout, the transaction sits in a pending queue for up to 48 hours while the team reviews it, even if your account is fully verified and your activity looks routine. Once approved, funds are released to your chosen method. E-wallets like Skrill, Neteller, and PayPal typically receive funds within 8 to 24 hours after approval. Debit cards and bank transfers may take two to four business days, depending on your bank's internal processing speed and weekends or bank holidays. These timelines are broadly consistent with industry practice, but the combination of a pending period and per-withdrawal fee means it is wise to withdraw less frequently in larger amounts, provided that remains within your risk comfort level and personal budgeting. Remember that every withdrawal fee is money that could have stayed in your pocket instead of being eaten up in charges, so factor it in when you decide how often to cash out.

Most payment methods on be31ts.com have minimum deposits and withdrawals of £10, with maximum per-transaction limits ranging roughly from £2,500 to £5,500 depending on the provider. For example, debit cards usually allow up to around £5,000 per deposit or withdrawal, while Paysafecard supports smaller deposits and no withdrawals at all. On top of method-specific caps, the platform imposes a monthly withdrawal limit of around £50,000 per player, which mirrors limits seen across similar white-label setups and will mainly affect higher-stakes users. High-value sports bettors and casino players should consider these caps when planning their bankroll and withdrawal schedule, particularly around major events such as the Premier League run-in, Cheltenham, or the Grand National. If you expect to exceed standard limits legitimately, contact customer support in advance, as regulators expect enhanced checks for larger volumes under anti-money-laundering guidance, and the operator may need extra documents before releasing funds.

During the initial pending period of up to 48 hours, you are allowed to reverse a withdrawal request and return the funds to your playable balance. This feature is documented in the financial terms section of the site. While it offers flexibility if you make a mistake selecting your payment method or amount, it also carries a clear behavioural risk because reversing withdrawals can lead you to gamble away winnings instead of cashing out. Many responsible gambling advocates and industry reports now criticise withdrawal reversals as a harmful design, even when permitted by regulators. The safest practice is to treat cashout decisions as final and avoid reversing withdrawals except to correct genuine errors, for example choosing the wrong card. If you find yourself repeatedly cancelling withdrawals, that is usually a strong sign to take a break and consider using time-outs or self-exclusion tools rather than giving yourself another chance to chase losses.

At the time of writing (January 2026), there is still no native iOS or Android app for UK players. Instead, be31ts.com runs as a responsive HTML5 website that adapts to smartphone and tablet screens. You access the same account, games, and payment options by visiting the site through your mobile browser, such as Safari on iOS or Chrome on Android, and logging in as normal. This approach avoids storage overhead on your device and ensures that updates apply instantly without requiring downloads or app-store approval. However, you miss app-specific features like biometric logins, in-app notifications, and richer personalisation that major brands such as Bet365 or Sky Bet currently offer. Always avoid downloading unofficial "31bets" apps from third-party stores or shared links, because regulators and security experts warn that these files can contain malware, spyware, or phishing tools designed to steal banking details.

Testing on a fairly standard Android handset over 4G, pages loaded in a few seconds and buttons reacted quickly enough for in-play bets, even if it doesn't feel quite as smooth as the big-name apps. From a player's point of view, the mobile site loads in a few seconds and runs smoothly enough, even if it's not the slickest in the UK. The mobile lobby offers almost the full desktop game catalogue and account features, including deposits, withdrawals, sports betting, and responsible gambling settings. be31ts.com supports modern versions of iOS and Android via any mainstream browser but may run poorly on very old operating systems or outdated browsers that no longer receive security updates. For the smoothest experience, keep your browser updated, switch to Wi-Fi where possible, and close background apps while streaming live casino games or in-play betting markets, since these are more resource intensive and can stutter on weaker connections.

Because there is no native app, classic push notifications from the App Store or Google Play are not available for 31bets in the UK. However, the site can use browser-based notifications and email alerts for selected promotions, account changes, or important security events such as password resets and new device logins. You manage these settings in the communications preferences section of your profile. It is sensible to allow security-related messages, such as password change confirmations and login alerts, while limiting purely promotional alerts that might tempt you to play more often than planned. Regulators like the UKGC increasingly focus on how operators use marketing data and contact customers, so you can change your consent at any time to reduce unwanted messages or unsubscribe from promotional emails entirely if they become intrusive.

Your 31bets account is fully synchronised between desktop and mobile because both interfaces connect to the same ProgressPlay backend. Balances, bets, bonuses, and responsible gaming limits update in real time regardless of the device used, so setting a limit on your laptop also applies on your phone. Security relies on HTTPS with 256-bit SSL encryption validated by a reputable certificate authority, plus optional two-factor authentication via SMS. To stay safe, lock your phone with biometrics or a strong PIN, log out after each session, and avoid public Wi-Fi for banking tasks where possible, especially in busy public spaces like trains, pubs, or cafés. The mobile apps information page on the site provides additional guidance on safe mobile play, and you can combine this with independent advice from organisations like GamCare on protecting your digital privacy and recognising when mobile gambling is eating into your time or budget too heavily.

31bets uses the ProgressPlay platform, which aggregates an extensive casino library for be31ts.com. The slot section contains over 2,100 titles, including releases from NetEnt, Microgaming and its partner studios, Play'n GO, Pragmatic Play, and many others that UK players will recognise from other sites. Popular formats such as Megaways, "Book of" adventures, branded TV and film slots, and classic fruit machines are all represented. Progressive jackpots from networks like Mega Moolah and Hall of Gods are available, though the number of jackpot titles is smaller than at some specialised sites that focus heavily on progressives. Filtering lets you search by name and, in many cases, by provider, but you cannot sort directly by volatility or RTP, so you may need to check game info screens for that detail individually. Remember that game outcomes are random and that no strategy, betting pattern, or "hot slot list" can overcome the house edge in the long run, even if you hit a big win on a lucky night.

The games run on the ProgressPlay platform, which uses independent testing labs like iTech Labs to check the Random Number Generators. Big-name providers such as NetEnt and Microgaming are also licensed and overseen by regulators like the UKGC. However, many modern slots come with variable RTP profiles, and casinos can choose lower settings that increase their margin. From the games we checked, 31bets tends to use lower RTP versions. Book of Dead, for instance, looks set noticeably below the 96%-plus version you'll find at some other sites. This difference significantly affects expected losses over thousands of spins, even though you might not notice it in a single short session. Always treat RTP as a statistical guide, not a guarantee, and remember that casino games are entertainment products with built-in negative expectation, not a source of income. If you choose to play, stake at levels that feel comfortable for you and be prepared for the realistic possibility of losing your full balance over time.

The live casino at 31bets is powered mainly by Evolution Gaming, with additional tables from Pragmatic Play Live. You can find dozens of blackjack tables with varying stakes, multiple roulette variants including Lightning Roulette and European Roulette, and baccarat plus some specialised titles like craps and Sic Bo. Game show formats such as Crazy Time, Monopoly Live, and Deal or No Deal cater to players who enjoy more social, TV-style experiences. Traditional RNG table games are present but less extensive, with around forty titles covering blackjack, roulette, and basic baccarat. Video poker choices are limited compared with some older casinos that specialise in that niche. Live games run under strict supervision from regulators, and independent bodies like eCOGRA regularly assess standards across the industry, but the house still holds a long-term advantage, and table limits can be higher than on digital games, so watch your stake sizes carefully.

The sportsbook uses BetConstruct technology and covers more than thirty sports, with strong emphasis on football, horse racing, tennis, and darts, reflecting typical UK punter preferences. On the Premier League sample we checked, margins are close to 6%, so you'll generally get slightly worse prices than at the sharpest UK books. Higher margins mean you receive slightly less favourable prices, especially on popular outcomes and accumulators. Features include in-play betting, cash-out, and a football Bet Builder, though functionality is simpler than top-tier sites and there is currently no live streaming. Sports betting, like casino play, should be viewed as entertainment with a negative expected return, even when you research form and statistics extensively. Always compare odds with other licensed operators before placing large stakes, and keep your staking in line with an entertainment budget rather than treating bets as a serious investment.

Traffic between your device and be31ts.com is protected by HTTPS using 256-bit SSL encryption, backed by a certificate from Sectigo or a comparable authority. This encryption prevents outsiders from easily intercepting passwords or payment details in transit, provided you are on the genuine site and not a fake copy. The ProgressPlay backend is hosted in secure data centres and implements industry practices for firewalling, intrusion detection, and segregation of environments. Payments are processed through PCI DSS compliant gateways, which is the same standard used by major banks and e-commerce sites. While no online platform can promise absolute security, these measures meet the expectations of regulators like the UKGC and Malta Gaming Authority for licensed operators, and you can add extra protection by keeping your own devices updated and using security tools sensibly.

Alpha Gaming Solutions Ltd. acts as the data controller for be31ts.com, processing your personal information to manage your account, comply with regulations, and personalise services within reasonable limits. Data stored includes identification documents, contact details, game history, payment records, and responsible gaming settings such as limits and self-exclusions. Under AML rules, KYC documents must usually be retained for at least five years after account closure, and sometimes longer if there is an ongoing investigation. Access to this data is restricted to authorised staff and trusted providers like HooYu, which supply identity-verification technology under their own data-processing agreements. The site's privacy policy outlines the legal bases for processing, including contract performance, legal obligations, and legitimate interests. It is important to review these sections before registering so you understand how your information is used, especially around marketing, profiling, and data sharing with third-party partners or regulators.

As a UK or EU resident, you benefit from rights under data protection frameworks such as GDPR and the UK GDPR. These include the right to access your personal data, request corrections for inaccuracies, and in some circumstances request deletion or restriction of processing. You can also object to certain types of profiling or direct marketing and ask for a copy of your data in a portable format, which can be transferred to another provider where appropriate. However, gambling operators must retain specific records to meet legal and regulatory obligations, including AML checks, even if you request erasure, so some information cannot simply be deleted on demand. The privacy policy explains how to exercise your rights, usually by contacting support or a dedicated data protection email address and providing proof of identity. If you remain unsatisfied, you can escalate complaints to the UK Information Commissioner's Office or the equivalent authority in your country, although it is usually worth trying to resolve matters directly with the operator first.

be31ts.com uses cookies to keep you logged in, remember settings, and gather analytics on how the site is used so the team can identify technical issues and popular content. Essential cookies support functions like session management and security, while optional cookies may track usage for marketing and personalisation, for example which games you browse most often. When you first visit, you should see a banner explaining cookie categories and giving you choices, in line with regulatory guidance from the ICO and other authorities. Detailed information appears in the dedicated cookie section, linked from the footer and from the privacy policy. You can usually adjust preferences through your browser or the on-site cookie tool, though turning off core cookies may degrade performance or prevent you from logging in safely. If you prefer minimal tracking, take a moment to review and adjust your cookie choices rather than simply clicking "accept all" out of habit.

Warning signs include chasing losses, hiding gambling from friends or family, spending more than you can afford, or feeling anxious or irritated when not playing. You might notice that gambling takes priority over work, studies, or relationships, or that you frequently deposit money you cannot comfortably spare at the end of the month. Another red flag is using credit, loans, overdrafts, or bills money to continue playing, or trying to "win back" rent, mortgage payments, or other essentials. The responsible gaming page on be31ts.com lists similar indicators and offers advice on self-testing with simple yes/no questions. Independent organisations like GamCare and BeGambleAware emphasise that acting early makes recovery easier, even if you only recognise some of these symptoms. Remember that casino games and sports betting are not a way to earn money, pay off debts, or escape financial problems; they are paid entertainment with a real risk of loss.

Under UKGC rules, 31bets must provide a full set of responsible gambling tools accessible through your account settings. You can set daily, weekly, or monthly deposit limits that take effect immediately when lowered and only after a cooling-off period when increased. Time-out options let you suspend play for periods from 24 hours to several weeks, while self-exclusion tools allow longer breaks from six months to permanent, which cannot easily be reversed. Reality checks can display session duration pop-ups during gameplay, reminding you how long you have been logged in. The site also participates in the GamStop national self-exclusion scheme, which blocks you from all participating UK-licensed operators once activated, not just be31ts.com. Combine these tools with personal budgets and strict time plans to keep gambling within affordable entertainment levels, and do not hesitate to use them proactively rather than waiting until you feel out of control.

UK players can contact the National Gambling Helpline, operated by GamCare, on 0808 8020 133 for free, confidential support and live chat. BeGambleAware provides educational resources and signposts to treatment services across Britain, including NHS clinics in England and specialist services in Scotland and Wales. Gamblers Anonymous offers peer-support meetings online and offline, which many people find helpful alongside professional counselling. Gambling Therapy operates 24/7 online chat with counsellors trained in gambling harm and can support people from different countries. This guide is written for UK players, so we'd point you first to GamCare and BeGambleAware. If you're outside the UK, look for national helplines listed by your local regulator. The be31ts.com responsible gaming section links to several of these organisations directly. Do not hesitate to reach out if gambling stops feeling enjoyable, starts affecting your mood or sleep, or creates tensions at home; getting help is a sign of strength, not failure.

If you keep one thing in mind, make it this: whatever you play on 31bets, it's spendable entertainment money, not extra income. Once it's gone, that's it. Every regulated game is designed with a built-in house edge, and bonuses do not change that fundamental mathematics. Even skilled sports bettors face bookmaker margins, affordability checks, stake limits, and variance that make consistent profits extremely difficult over the long term. Set a fixed entertainment budget that you can afford to lose completely, similar to what you might spend on a night out, a gig, or a meal. When the money is gone, stop playing and avoid depositing again until you can comfortably afford it, and never rely on gambling to cover everyday expenses. This attitude aligns with guidance from GamCare, BeGambleAware, and many regulators worldwide, and is the safest mindset for anyone choosing to gamble.

By opening an account, you confirm that you are of legal age, that all information you provide is accurate, and that you are the legitimate owner of any payment methods used. You also agree to the site's rules on fair play, anti-fraud measures, responsible gambling, and bonus usage. The terms grant the operator the right to perform KYC and Source of Wealth checks and to suspend accounts while investigations are underway if something looks unusual. You must keep login credentials confidential and inform support immediately if you suspect unauthorised access or notice logins from unknown devices. Because the terms & conditions form a binding contract, you should read them carefully rather than relying solely on marketing banners, assumptions from other casinos, or snippets you might see shared on social media.

If your account shows no activity for twelve consecutive months, it is usually classified as dormant. The terms then allow the operator to charge a monthly administrative fee, currently around £5, until the balance reaches zero or you reactivate the account by logging in and using it again. For casino games, daily maximum winnings are generally capped at about £250,000, excluding progressive jackpot payouts, which depend on the external jackpot provider's rules and may be higher. Sports betting has separate maximum win tables by sport and competition, which can limit the amount you can win on, for example, accumulators or large single bets on major events. These limits are common across many regulated sites and reflect risk-management policies required under licensing frameworks. Always check the relevant sections if you plan unusually high-stake bets or long-odds multiples so you are not surprised by caps on payout size.

The terms give Alpha Gaming Solutions Ltd. the right to update rules, limits, and bonus conditions when necessary, for example after regulatory changes, technology updates, or the introduction of new products. Significant changes should be communicated via email, site notifications, or pop-up messages that ask you to reconfirm acceptance when you next log in. For ongoing promotions, the UKGC requires that key conditions are not altered unfairly after you have opted in, so changes mainly affect future offers and new customers. It is good practice to re-read the main rules and any specific betting or bonus terms periodically, particularly after you receive an email about updated policies. If you disagree with substantial changes, you can withdraw remaining funds (subject to standard checks and limits) and close your account rather than continuing under terms you are unhappy with.

If you have a complaint, you must first contact 31bets support through live chat or email and follow the internal process detailed in the terms. If the issue remains unresolved after eight weeks or reaches deadlock, UK players can escalate the case to IBAS, the Independent Betting Adjudication Service, which acts as an Alternative Dispute Resolution body approved by the UKGC. IBAS decisions are binding on the operator up to £10,000 and carry weight for larger sums, although they are not usually binding on the customer. Players under the Malta licence can use eCOGRA or another nominated ADR instead. Document every step carefully, including screenshots, bet IDs, game rounds, and correspondence, because ADR bodies rely on clear evidence rather than verbal recollections. Remember that ADR processes can take several weeks and normally focus on contractual fairness and correct application of rules rather than general dissatisfaction, slow responses, or regret about stakes placed.

If the site fails to load, first check your own internet connection by visiting a few other websites or apps. If everything else works, try clearing your cache and cookies and then type https://be31ts.com straight into the address bar. Sounds basic, but it fixes a lot of odd glitches. Sometimes security software, parental controls, or corporate firewalls block gambling sites, so test on a different network, such as mobile data, if possible. If you still experience issues, the problem may be temporary maintenance, heavy traffic on a big match day, or regional routing. In that case, wait a short period and then contact support via email or another device for confirmation. Do not repeatedly refresh while a payment is processing; instead, wait for confirmation on screen or consult your transaction history with your bank or wallet before trying again, to avoid duplicated deposits.

be31ts.com is built with HTML5 and works best on current versions of Chrome, Firefox, Safari, and Microsoft Edge. Older browsers, especially Internet Explorer, are not supported and can cause display or security problems. For desktop play, a reasonably modern computer with at least 4GB of RAM and a stable broadband connection should be sufficient for most slots and live games. On mobile, ensure your operating system is still receiving security updates from Apple or Google; very old phones can struggle with modern live-dealer streams and in-play interfaces. Keeping your browser and plugins updated is essential, because regulators like the UKGC expect operators to promote secure configurations that reduce vulnerabilities, and outdated software can also cause frustrating crashes at key moments.

If a slot or table game crashes mid-round, the underlying result is usually determined server-side and remains valid even if your screen freezes. When you reconnect and reload the game, it should either resolve the unfinished round automatically or display the final outcome in your history or game log. This behaviour is required under technical standards overseen by regulators and testing labs like iTech Labs. If balances or results look inconsistent after a disconnect, take screenshots, note the exact time, and contact customer support before continuing to play. Avoid refreshing or closing the browser repeatedly during a spin, as this can confuse the interface even if the back-end result is secure, and can make it harder for support to trace the precise round if you later raise a query.

For security and responsible gaming, be31ts.com automatically logs you out after roughly thirty minutes of inactivity. This reduces the risk of someone else using your session on a shared device and encourages regular breaks. You can view your recent login history, including IP addresses and timestamps, in the account settings area. This feature helps detect suspicious access and supports any investigation if you suspect account compromise. Combining session timeouts with reality checks and time-spent trackers gives you a clearer picture of how much you actually play, which many people underestimate. Use these tools alongside external time-tracking apps or simple alarms if you find sessions stretching longer than planned or notice that late-night play is becoming a habit.