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Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services provided under the 31-bets-united-kingdom brand via the website be31ts.com ("Website"). By registering an account, accessing, or using the services on be31ts.com, you agree to be bound by these Terms. If you do not agree, you must not use the Website or any related services. Effective date: 6 November 2025.

Definitions

The following definitions apply in these Terms:

  • Operator means Alpha Gaming Solutions Ltd., a company registered in Malta with registration number C 12345, having its registered office at 123, Merchant Street, Valletta, VLT 1171, Malta, and an operational address for UK players at 100 Bishopsgate, London, EC2N 4AG, United Kingdom. The Operator holds a remote operating licence issued by the UK Gambling Commission ("UKGC") under licence number 54321 for real event betting and casino activities, and is the operator and data controller of the gambling services provided under the 31-bets-united-kingdom brand via be31ts.com.
  • Brand means the 31-bets-united-kingdom online gambling brand, as offered exclusively through be31ts.com under the control of the Operator.
  • Website means the online gambling platform operated by the Operator and accessible at be31ts.com.
  • Services means all gambling and related services made available on the Website, including casino games (such as slots and table games), live casino, real event betting, account management, bonuses, promotions, and customer support.
  • User or Player means any natural person who creates or uses an account on the Website.
  • Account means a registered user account created on the Website for the purpose of accessing the Services.
  • Bet or Wager means any stake placed by a Player in relation to any game, event, or betting market available on the Website.
  • Bonus means any promotional incentive, such as bonus funds, free spins, free bets, cashback, or similar offers, credited to a Player in connection with the Services.
  • Real Money Balance means funds deposited by the Player or credited as cash winnings and available for betting or withdrawal, subject to these Terms.
  • Bonus Balance means non-withdrawable bonus funds and associated winnings that may be subject to wagering or other conditions before becoming part of the Real Money Balance.
  • KYC (Know Your Customer) means the identity verification and due diligence processes undertaken by or for the Operator, including via third-party providers such as HooYu, in accordance with applicable anti-money laundering ("AML") and counter-terrorist financing regulations.
  • UKGC Licence means the remote operating licence issued to the Operator by the UK Gambling Commission for the provision of gambling services to customers located in Great Britain, including the UKGC-designated medium level of player fund protection applicable to the Operator.
  • MGA Licence means the remote gaming licence MGA/B2C/987/2020 issued by the Malta Gaming Authority to the Operator for activity in markets outside Great Britain, where applicable.
  • ADR means an Alternative Dispute Resolution provider approved by a competent gambling regulator, including the Independent Betting Adjudication Service ("IBAS") for UKGC-licensed operations and eCOGRA for certain non-UK markets under the MGA licence.

Account Registration

Eligibility and Age Verification

  • Minimum age: You may only open and use an Account if you are at least 18 years old. Gambling by persons under 18 is strictly prohibited. The Operator reserves the right to request proof of age at any time and will suspend or close any Account where age cannot be satisfactorily verified.
  • Territorial scope: These Terms apply to Players located in Great Britain (England, Scotland, and Wales) using the 31-bets-united-kingdom services via be31ts.com under the UKGC Licence. Residents of jurisdictions where online gambling is illegal, or where the Operator does not hold a licence, must not use the Services.
  • Regulatory reporting: If the Operator discovers that a person under 18 has used the Services, any winnings will be forfeited, deposited funds may be returned where legally required, and the matter may be reported to the UKGC and other relevant authorities.

Account Creation and KYC

  • Registration process: To create an Account, you must complete the online registration form on be31ts.com, providing accurate and complete information including your full name, date of birth, residential address, email address, and any other details requested by the Operator.
  • Email verification: The Operator may require you to verify your email address and, where applicable, your mobile number before your Account becomes fully active. Failure to complete verification may limit or prevent the use of the Services.
  • Identity checks: In accordance with AML and UKGC requirements, the Operator will perform electronic and/or documentary KYC checks, which may include verification through third-party providers such as HooYu. You may be required to provide identity documents (for example, passport or ID card), proof of address, and, where appropriate, proof of source of funds or wealth.
  • Account activation: The Operator may restrict deposits, betting, withdrawals, or access to certain Services until all required KYC checks are satisfactorily completed. If you fail to provide requested information within a reasonable period, the Operator may suspend or close your Account and retain or return funds in accordance with regulatory requirements.

User Obligations

  • Accuracy of data: You agree to ensure that all information provided during registration and throughout the life of your Account is true, accurate, and up to date. You must promptly inform the Operator of any changes to your details, including address, email, and payment information.
  • One account policy: You may hold only one Account with the Operator for the 31-bets-united-kingdom services on be31ts.com. Duplicate or linked accounts may be closed, and associated Bonuses may be cancelled, subject to applicable regulatory guidance.
  • Password and security: You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your Account. You must not share your login details with any third party. Suspected compromise of your Account must be reported immediately via the support channels on be31ts.com.
  • Use for lawful purposes only: You agree to use the Website and Services solely for personal entertainment purposes and not for any unlawful, commercial, or fraudulent activity, including but not limited to money laundering, collusion, or arbitrage using multiple accounts.

Responsible Gambling and Self-Exclusion

  • Tools and limits: The Operator provides responsible gambling tools, such as deposit limits, reality checks, time-outs, and self-exclusion options, accessible via the Website. You are encouraged to make active use of these tools to manage your gambling behaviour.
  • GAMSTOP: For Players in Great Britain, the Operator participates in the GAMSTOP national self-exclusion scheme. If you register with GAMSTOP, you must also refrain from creating or using an Account on be31ts.com. The Operator will take reasonable steps to prevent access by self-excluded players but cannot be held responsible where you deliberately circumvent such measures.
  • Support services: Independent help is available from organisations such as GamCare and GambleAware, including via the National Gambling Helpline (currently 0808 8020 133) and related online resources.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Offer and acceptance: A Bet is deemed accepted when it is registered on the Operator's servers and appears in your betting or game history. If you are unsure whether a Bet has been accepted, you must verify your Account history rather than placing additional Bets on the assumption that the original Bet did not go through.
  • Minimum and maximum stakes: Each game or betting market has its own minimum and maximum stake limits, as displayed on the relevant game interface or bet slip. The Operator may adjust these limits and may reject or partially accept a Bet that exceeds applicable limits.
  • Time of placement: Bets must be placed before the relevant event or game round has commenced, unless explicitly allowed (for example, in-play betting). Late Bets may be voided at the Operator's discretion.

Game Rules and Fairness

  • Game-specific rules: Each casino game, live casino table, or betting product is governed by its own rules, paytables, and return-to-player ("RTP") information, which are made available on the game screen or in separate help sections. In the event of any conflict between these Terms and game-specific rules, the game-specific rules will prevail for that particular game.
  • Random Number Generator (RNG): Casino games use an independently tested RNG to ensure random and fair outcomes, as required by the UKGC and, where applicable, the Malta Gaming Authority. Regular fairness checks and audit processes are conducted in line with regulatory standards and industry best practice.
  • Errors and malfunctions: In the event of a technical malfunction, obvious error (including but not limited to incorrect odds, payouts, or results), or software/hardware failure, all affected Bets may be voided and any associated transactions may be reversed. The Operator will act reasonably, but its decision in accordance with regulatory obligations is final.

Conduct in Live Casino, Chats, and Community Features

  • Prohibited conduct: You must not use abusive, threatening, discriminatory, obscene, or otherwise offensive language towards other players, dealers, or staff in any live casino, chat, or community feature. Harassment, hate speech, or the promotion of illegal activity will not be tolerated.
  • Collusion and fraud: Attempts to collude with other players, use of bots or automated tools, exploitation of software bugs, or any form of cheating or fraudulent behaviour are strictly prohibited. The Operator may suspend or close Accounts and withhold funds where it has reasonable grounds to suspect such activity, subject to applicable regulatory and legal requirements.
  • Recording and misuse: You must not record, copy, broadcast, or otherwise exploit live casino streams or any game content for commercial or abusive purposes. Screenshots or recordings for personal use are permitted only to the extent they do not infringe any intellectual property rights or privacy rights.

Settlement, Void Bets, and Suspensions

  • Result determination: For real event betting, settlements are based on the official result declared by the relevant governing body or event organiser. For casino games, the result is determined by the RNG or live dealer outcome as recorded on the Operator's systems.
  • Void Bets: The Operator may declare a Bet void (for example, where an event is cancelled, where there is a palpable error, or where regulatory or technical issues arise). In such cases, the stake will normally be returned to the Player's Real Money Balance.
  • Suspension of markets or games: The Operator may suspend, remove, or restrict access to any game, market, or feature at its discretion (for example, for maintenance, regulatory reasons, or suspected integrity issues). Existing valid Bets will be honoured or settled in accordance with the applicable rules.

Bonus Terms

General Bonus Conditions

  • Offer-specific rules: Each Bonus or promotion offered under the 31-bets-united-kingdom brand on be31ts.com is subject to specific terms and conditions ("Bonus Rules") which are communicated with the offer (for example, on the promotions page or in direct communications). In case of any conflict, the Bonus Rules will prevail over this general Bonus section for that particular offer.
  • Eligibility and activation: Bonuses may be limited to particular Players, regions, payment methods, or time periods. Activation may require an opt-in on the Website, a bonus code, a minimum qualifying deposit, or completion of specified actions. The Operator may refuse, withhold, or withdraw a Bonus where eligibility criteria are not met or where it has reasonable grounds to suspect abuse.
  • Non-transferability: Bonuses are personal to your Account, have no cash value outside the Services, and cannot be transferred, sold, or exchanged.

Wagering Requirements and Timeframes

  • Wagering obligations: Unless stated otherwise in the Bonus Rules, Bonus funds and any associated winnings may be subject to wagering requirements, meaning you must wager a specified multiple of the Bonus (and, where stated, deposit) before the Bonus Balance is converted to Real Money Balance and becomes withdrawable.
  • Game weighting: Different games may contribute differently towards wagering requirements (for example, slots may contribute 100% while some table games, live casino games, or low-risk bets contribute less or not at all). The applicable contribution weightings are described in the Bonus Rules or the relevant help pages on the Website.
  • Time limits: Bonuses may have an expiry period (for example, a Bonus must be claimed or wagering requirements must be completed within a specific number of days from crediting). If the Bonus or associated wagering requirements are not completed within the stated timeframe, the Bonus and any unsettled Bonus winnings may be forfeited.

Prohibited Bets and Bonus Abuse

  • Irregular play: The Operator may consider certain betting patterns as irregular or abusive in connection with Bonuses (for example, placing large bets after a series of low bets to exploit bonus mechanics, hedging bets, or using strategies that significantly reduce risk solely to unlock Bonus value). Such patterns may lead to the removal of the Bonus, forfeiture of associated winnings, and/or Account restrictions, in line with regulatory guidance.
  • Maximum bet with Bonus funds: Bonus Rules may set a maximum allowed stake per spin, hand, or Bet while wagering a Bonus. Stakes above this maximum may not count towards wagering and may lead to confiscation of the Bonus and related winnings.
  • Multiple accounts and collusion: Use of multiple Accounts, acting in concert with other Players, or any other behaviour aimed at manipulating or abusing Bonuses is prohibited. The Operator may close Accounts and withhold or reclaim Bonuses and associated winnings in such circumstances, subject to applicable consumer and regulatory protections.

Combining Promotions and Bonus Cancellation

  • Promo stacking: Unless explicitly allowed in the Bonus Rules, Bonuses cannot be combined or "stacked". Only one active Bonus may apply to a single deposit or Bet at any given time, and certain promotions may be incompatible with others.
  • Opting out: You may be allowed to cancel an active Bonus via the Website or by contacting customer support. Cancelling a Bonus may result in the loss of all Bonus funds and associated winnings that have not yet been converted into Real Money Balance.
  • Operator adjustments: Where there is evidence of technical error, misconfiguration, or regulatory requirements, the Operator may adjust, cancel, or withdraw Bonuses, always acting fairly, transparently, and in accordance with UK consumer protection laws and the UKGC Licence Conditions and Codes of Practice ("LCCP").

Payments & Withdrawals

Deposits

  • Payment methods: The Operator supports a range of payment methods, which may include debit cards, e-wallets, bank transfers, and, where clearly indicated on be31ts.com, selected cryptocurrency options. The availability of particular methods may vary by region, regulatory requirements, and Operator policies.
  • Third-party payments: You may deposit only from payment instruments held in your own name. Deposits from third-party accounts (including friends, family members, or business accounts) are generally not permitted and may be reversed, with potential reporting to relevant authorities where required.
  • Deposit limits and fees: Minimum and maximum deposit amounts, as well as any applicable fees, are shown on the deposit pages of the Website. The Operator does not typically charge deposit fees, but your bank or payment provider may do so. You remain responsible for any such third-party charges.
  • Availability of funds: Deposited funds are credited to your Account's Real Money Balance as soon as reasonably practicable. In some cases, deposits may be delayed or held pending additional checks, particularly in connection with AML and fraud-prevention requirements.

Withdrawals

  • Withdrawal method and process: Subject to KYC and AML checks, you may request withdrawals of available Real Money Balance through the methods offered on the Website. Where possible, withdrawals will be processed via the same method used for deposit, in line with regulatory and card-scheme rules.
  • Processing times: The Operator aims to review and process withdrawal requests as soon as reasonably practicable, typically within a few business days after all required checks have been completed. Actual receipt of funds depends on your bank or payment provider and may take longer. The Operator will not be liable for delays outside its reasonable control.
  • Verification and source of funds: Before processing withdrawals, the Operator may require additional identity or source-of-funds documentation, in accordance with AML legislation and UKGC requirements. Failure to provide requested documentation may result in delays, suspension of your Account, or cancellation of withdrawal requests, subject to applicable regulatory rules.
  • Minimum and maximum withdrawal limits: Minimum and maximum withdrawal amounts are specified on the Website. Large withdrawals may be paid in instalments where necessary and permitted by law, and will always be handled fairly and transparently.

Chargebacks, Refunds, and Reversals

  • Chargebacks: Initiating a chargeback or payment dispute without valid grounds is prohibited and may be treated as a breach of these Terms. The Operator may suspend your Account, withhold funds, and recover any associated costs in accordance with applicable law.
  • Refunds of bets and Bonuses: Bets that have been validly placed and settled will not generally be refunded. In circumstances such as technical errors, malfunctions, or regulatory requirements, the Operator may void Bets and return stakes to your Real Money Balance. Where a refund relates to a Bonus, any associated Bonus funds or winnings may be removed, subject to fair and transparent treatment.
  • Inactive and closed Accounts: Where an Account is closed or becomes inactive, any remaining Real Money Balance will be handled in accordance with applicable regulatory guidance, including attempts to return funds to you, subject to KYC, AML, and other legal obligations.

Player Fund Protection

  • Protection level: In line with UKGC requirements, the Operator holds player funds for customers located in Great Britain at the UKGC-designated medium level of protection. This means that player funds are kept in accounts separate from the Operator's general business accounts, but they are not fully guaranteed in the event of insolvency.
  • Risk disclosure: While the Operator complies with applicable segregation and reporting requirements, your funds may still be at risk if the Operator becomes insolvent. Further information on the categorisation of player funds protection is available from the UKGC.

Limitation of Liability

Operator Responsibilities

  • Fairness and compliance: The Operator is committed to providing the Services in accordance with the UKGC Licence, the MGA Licence (where applicable), and relevant laws and regulations, including requirements related to fair games, RNG testing, AML procedures, and responsible gambling.
  • Accuracy of information: The Operator takes reasonable care to ensure that information displayed on the Website, including odds, game rules, and promotional details, is accurate. However, occasional errors may occur, and the Operator may correct such errors and void or adjust affected Bets, acting reasonably and in compliance with regulatory duties.

Exclusions of Liability

  • Technical issues and interruptions: The Operator is not liable for any loss or damage arising from interruptions, delays, or failures caused by your equipment, your internet connection, third-party telecommunications providers, or other circumstances beyond the Operator's reasonable control. This includes, without limitation, failures of hardware, software, or third-party systems.
  • Third-party content and services: The Website may include links to third-party sites, products, or services. The Operator does not endorse and is not responsible for the content, accuracy, or availability of such third-party offerings, and you use them at your own risk.
  • Indirect and consequential loss: To the fullest extent permitted by law, the Operator will not be liable for any indirect, incidental, or consequential loss, including loss of profits, loss of business, or loss of data, arising out of or in connection with your use of the Services.

Liability Cap and Consumer Rights

  • Maximum liability per Bet: In relation to any Bet or game round, and subject to mandatory legal requirements, the Operator's maximum liability to you will not exceed the amount staked on the Bet or game round in question, except where the rules of the relevant product specify a different maximum payout or where the Operator is required by law to pay more.
  • Overall limitation: The total aggregate liability of the Operator to you arising out of or in connection with your use of the Services (whether in contract, tort, negligence, or otherwise) will, to the extent permitted by law, be limited to the greater of (i) your net deposits made to the Operator in the 90 days preceding the event giving rise to the claim and (ii) GBP 5,000, except where applicable law or regulatory requirements mandate a higher amount.
  • Non-excludable liabilities: Nothing in these Terms excludes or limits the Operator's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. These Terms do not affect your statutory rights as a consumer.

Intellectual Property Rights

Ownership of Content

  • Proprietary rights: All content on the Website, including but not limited to software, code, graphics, logos, trade marks, text, audio-visual materials, and game designs, is owned by the Operator, its group companies (including Momentum Entertainment Group N.V. where relevant), or its licensors, and is protected by copyright, trade mark, and other intellectual property laws.
  • Licensed software and games: Some games, platforms, and utilities are supplied by third-party providers under licence to the Operator. You obtain no rights in such software or content beyond those explicitly granted in these Terms.

Permitted Use

  • Personal, non-commercial use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only, strictly in accordance with these Terms.
  • Prohibited acts: You must not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise exploit any part of the Website or the Services, except to the extent permitted by applicable law and only after notifying the Operator. Any unauthorised use may result in legal action and/or termination of your Account.

Trade Marks and Branding

  • Brand usage: The 31-bets-united-kingdom name and associated branding, when used in connection with be31ts.com, are trade marks or unregistered marks of the Operator or its group. You may not use these marks without the Operator's prior written consent.
  • Third-party marks: All third-party trade marks, logos, and brand names displayed on the Website remain the property of their respective owners and are used under licence or for identification purposes only.

Privacy & Data Protection

Privacy Policy and Legal Basis

  • Privacy framework: The Operator processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR"), the EU GDPR where applicable, and the Data Protection Act 2018.
  • Privacy Policy: Details of how the Operator collects, uses, shares, and protects your personal data, including data processed for KYC and AML purposes, are set out in the Privacy Policy available on be31ts.com. These Terms should be read together with that Privacy Policy.

KYC, AML, and Data Retention

  • Verification data: For KYC and AML purposes, the Operator may collect and process identity documents, proof of address, payment information, and source-of-funds documentation, including via third-party technology providers such as HooYu.
  • Retention period: In line with AML regulations, KYC-related documents and records are retained for a minimum of five (5) years after the closure of your Account or the end of the business relationship, or longer where required by law or regulatory guidance.
  • Data security: The Operator implements appropriate technical and organisational measures to safeguard your personal data. However, no system can be fully secure, and you are encouraged to take reasonable steps to protect your own information, including securing your login credentials.

Rights and Contact

  • Data subject rights: Subject to applicable law, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain types of processing. Requests can be made via the contact channels listed on be31ts.com and will be handled in accordance with the Privacy Policy.

Changes to Terms

Modification and Notification

  • Right to amend: The Operator may amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, industry practice, or the Services offered under the 31-bets-united-kingdom brand via be31ts.com.
  • Notice of changes: Material changes will be notified by reasonable means, which may include a notice on the Website, a pop-up or banner at login, and/or email communication to the address associated with your Account. The updated Terms will include a revised effective date.

Acceptance of Updated Terms

  • Continued use: By continuing to use the Website or Services after changes to these Terms have taken effect, you are deemed to have accepted the updated Terms. If you do not agree, you must cease using the Services and, where applicable, request the closure of your Account.
  • Regulatory consistency: Any changes will be made in a manner consistent with the Operator's obligations under the UKGC Licence and applicable consumer protection laws. Where a change is required by law or regulation, it may take effect immediately without prior notice where necessary.

Termination & Suspension

Termination by the Player

  • Account closure: You may request closure of your Account at any time via the Account settings on the Website or by contacting customer support. The Operator will process such requests within a reasonable timeframe, subject to legal and regulatory obligations.
  • Self-exclusion: If you wish to self-exclude from gambling, you can activate self-exclusion tools on the Website and/or register with GAMSTOP. Self-exclusion is intended to be a long-term measure and cannot usually be reversed before the selected period expires.

Suspension and Termination by the Operator

  • Grounds for action: The Operator may suspend or close your Account, freeze funds, and/or cancel Bets where it has reasonable grounds to believe that:
    • you have breached these Terms or any game or Bonus rules;
    • you are under 18 or otherwise ineligible to use the Services;
    • you have engaged in fraud, money laundering, collusion, or other unlawful or improper activity;
    • you have provided false or misleading information;
    • your use of the Services may damage the Operator's integrity, licensing status, or regulatory obligations.
  • Regulatory obligations: Where required by law, regulation, or the UKGC, the Operator may suspend or terminate Accounts and report relevant activity to authorities, including for AML or social responsibility reasons.

Treatment of Funds on Closure

  • Return of Real Money Balance: On closure of your Account (whether by you or the Operator), any remaining Real Money Balance will ordinarily be returned to you, subject to the completion of required KYC and AML checks, settlement of any outstanding Bets, and compliance with regulatory guidance.
  • Bonuses and winnings: On closure, unused Bonuses and associated Bonus winnings that have not been converted into Real Money Balance may be forfeited, except where consumer protection laws or specific promotional terms provide otherwise.
  • Fraud and unlawful activity: Where the Operator closes an Account due to proven fraud, money laundering, or similar serious breach, some or all funds may be withheld and used to meet regulatory or legal obligations, including potential confiscation, as permitted by law.

Governing Law & Jurisdiction

Applicable Law

  • Great Britain players: For Players accessing the 31-bets-united-kingdom services via be31ts.com under the UKGC Licence, these Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that apply in your place of residence within Great Britain.
  • Other jurisdictions: For customers outside Great Britain, where the Services are provided under the MGA Licence or other local licences, different terms and/or legal regimes may apply. In such cases, the relevant jurisdictional terms and ADR arrangements (which may include eCOGRA) will be specified on the localised version of the Website.

Complaints and Internal Dispute Resolution

  • Initial complaint: If you have a complaint about the Services, you should first contact customer support via the channels indicated on be31ts.com, providing full details of the issue. The Operator aims to acknowledge and respond to complaints promptly and fairly.
  • Escalation: If you are not satisfied with the initial response, you may request escalation of your complaint within the Operator's internal complaints process. The Operator will make reasonable efforts to resolve your complaint within eight (8) weeks from the date it was first raised, in line with UKGC requirements.

Alternative Dispute Resolution and Courts

  • ADR for Great Britain: If your complaint relating to the UKGC-licensed Services remains unresolved after eight (8) weeks, or if you receive a final position letter from the Operator, you may escalate the dispute to the Independent Betting Adjudication Service ("IBAS"), which acts as an ADR provider for Great Britain Players. Details on how to contact IBAS are available on the UKGC and IBAS websites and may be linked from be31ts.com.
  • Non-UK markets: For disputes arising under the MGA Licence (for customers outside Great Britain), the Operator may designate eCOGRA or another approved ADR body. The relevant ADR information will be provided on the appropriate version of the Website.
  • Court proceedings: You retain the right to bring legal proceedings before the courts of England and Wales or, where applicable, the courts of your place of residence in accordance with mandatory consumer protection laws. The availability of ADR does not prejudice this right.

Contact Information

Customer Support

  • Live chat: Customer support via live chat is generally available 24/7 through the Website be31ts.com. Connection times may vary; observed average connection times are typically under a few minutes, although peak periods may result in longer waits.
  • Email support: Email support is available during published support hours (currently approximately 08:00-00:00 CET / 07:00-23:00 GMT). The specific support email address is provided in the "Contact" or "Support" section of be31ts.com. Response times may vary depending on query complexity and volume.
  • Telephone support: The Operator does not currently offer telephone support for the 31-bets-united-kingdom services operated via be31ts.com. All support is provided via live chat, email, and on-site resources (including an FAQ section).

Registered and Operational Addresses

  • Registered office (Operator): Alpha Gaming Solutions Ltd., 123, Merchant Street, Valletta, VLT 1171, Malta.
  • Operational address for UK players: Alpha Gaming Solutions Ltd. (UK operations), 100 Bishopsgate, London, EC2N 4AG, United Kingdom.

Regulatory and Legal Contacts

  • Regulator (Great Britain): The Operator is licensed and regulated in Great Britain by the UK Gambling Commission under licence number 54321. Further information about the Operator's licence, including the medium level of player funds protection, is available on the UKGC's official website.
  • Regulator (MGA markets): For customers in markets where the Services are offered under the MGA Licence MGA/B2C/987/2020, the Operator is licensed and regulated by the Malta Gaming Authority.
  • Legal correspondence: Formal legal correspondence, including data protection requests or notices of dispute, should be sent to the Operator at its registered office or operational address set out above, or via the contact channels indicated on be31ts.com, marked for the attention of the legal department or data protection officer, as appropriate.